To check the status of your order, please click here. If you have any issues checking your order status, you can contact us +65 6299 1133, or submit an inquiry via our form submission or email to us at inquiry@noel.com.sg.

To amend your order, you can contact us +65 6299 1133, or submit an inquiry via our form submission or email to us at inquiry@noel.com.sg. Our Customer Service Officer will get in touch with you shortly.

For cancellation of orders, you can contact us +65 6299 1133, or submit an inquiry via our form submission or email to us at inquiry@noel.com.sg.

For matters relating to refunds, you may wish to refer to our Service Policy. For non-festive items, our service guarantee entails free replacements for feedbacks received before 5.00pm (weekdays) or 12.00pm (Saturdays) on the day of delivery. This guarantee applies to feedback received within 12 working hours from receipt of flowers and fruits, and 48 working hours for non-perishable gifts. Refunds for non-perishable items will be made at the discretion of the management.

For festive items, we will refund 5 times the price of any spoilt food products or 50% of the hamper value, whichever is lower. This guarantee is valid for food hampers delivered within Singapore. You can also assured of prompt delivery (within 3 working days for standard hampers and 4 working days for specially-packed hampers) from the date of order confirmation.

We accept Master/Visa credit cards and Paypal payment on our website. For corporate customers wishing to pay via an alternative payment method, please contact us +65 6299 1133, or submit an inquiry via our form submission or email to us at inquiry@noel.com.sg.