B. Delivery Policy
Standard Delivery (Non-peak season)
The delivery charge will be $7.49(GST Inclusive) per recipient per single location.
An additional surcharge for orders with delivery to Marina Bay Sands, Sentosa, Jurong Island, restricted airline and cargo areas such as Airport Cargo Complex and Airline Road has been revised from $19.26 (GST Inclusive). Due to security regulations imposed on these areas (other than Sentosa), we may need to contact the recipient in advance to apply for a special delivery pass for our driver to make the delivery.
We seek your kind understanding that requests for specific delivery within short time frames (e.g. 10.00am - 11.00am) cannot be guaranteed as it depends on the drivers' delivery routes scheduled for the day. Express delivery is recommended instead.
| Office Operating Hours | Order Placed & Confirmed | Earliest Delivery Timing |
|
Monday - Friday 8.30am - 6.00pm |
Before 11.00am | Same day from 2.30pm to 6pm |
| From 11.01am to 4.00pm | Same night from 7.30pm to 10.30pm | |
| Next working day from 9.00am to 1pm | ||
| From 4.01pm to 6.00pm | Next working day from 2.30pm to 6pm | |
|
Saturday 9.30am - 2.00pm |
From 8.30am to 11.00am | Same day from 2.30pm to 6pm |
| From 11.01am to 12.00pm | Next working Sunday from 9.00am to 1pm | |
| After 1.30pm | Next working Monday from 2.30pm to 6pm | |
|
Sunday & Public Holidays Closed |
Anytime | Next working day from 2.30pm to 6pm |
98-min Express Delivery
For urgent orders or orders with short time frames, you can consider our 98-min Express Delivery at a nominal charge of $19.26 (GST Inclusive). Please note that this service is subjected to our drivers' availability. Please contact Noel Gifts at (65) 6299 1155 to check with our friendly Internet Customer Service Officer for the availability of the service.
Standard Delivery (Peak season)
During special occasions and festive seasons, our fulfilment follows a separate delivery schedule. The delivery charge will still be $6.96(GST Inclusive) per recipient per single location.
We seek your kind understanding that delivery fulfilment for peak season will be made over 3 working days stretch date. Stretch delivery dates do not include Saturday, Sunday, and Public Holidays for deliveries to office addresses.
| Office Operating Hours | Order Placed & Confirmed | Earliest Delivery Timing |
|
Monday - Friday 8.30am - 6.00pm |
Before 10.00am | Same day from 2.30pm to 6pm |
| From 10.01am to 3.00pm | Same night from 7.30pm to 10.30pm | |
| Next working day from 9.00am to 1pm | ||
| From 3.01pm to 5.00pm | Next working day from 2.30pm to 6pm | |
|
Saturday 9.30am - 2.00pm |
From 8.30am to 10.00am | Same day from 2.30pm to 6pm |
| From 10.01am to 12.00pm | Next working Sunday from 9.00am to 1pm | |
| After 12.00pm | Next working Monday from 2.30pm to 6pm | |
|
Sunday & Public Holidays Closed |
Anytime | Next working day from 2.30pm to 6pm |
What does 3 working days stretch date mean?
Due to overwhelming demand during peak seasons such as Christmas or Chinese New Year, our staff may take a longer lead time to prepare, quality check and deliver the gift hampers. 3 working days stretch date means that your hamper will be delivered within 3 working days from the time the order is placed. For instance, if you placed an order on Monday morning 9.30am, we are able to deliver earliest on the same day, 2.30pm to 6pm. Otherwise, delivery will be made over the next 2 working days.
Re-delivery
Please ensure that the recipient's address is correct and that someone is available to receive the gift. In the event that the recipient is not around, the gift will be returned to the office and arranged for another delivery time and date. A touch-up and re-delivery fee of up to 50% of the original selling price may be applicable.
